Client Information and Policies

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At Clean Therapy LLC, we're committed to providing our clients with top-quality and reliable cleaning services. To ensure that we're able to provide the best possible service, we have established the following policies:

Invoicing:

We require all clients to set up invoicing with a card on file for payments. Payment will be processed at the completion of the cleaning service.

Cancelation Policy:

We understand that things come up and plans change. However, we require a minimum of 24 hours notice for any cancellations or rescheduling of cleaning services. Failure to provide 24 hours notice will result in a $40 fee.

Gas Charge / COVID Fees:

In certain circumstances, such as traveling outside of our service area or during times of heightened risk due to the COVID-19 pandemic, a gas charge or COVID fee may apply. We will inform you of any additional fees when you schedule your cleaning service.

Starting Rates:

Our starting rates for residential cleaning services are $110.00+ per hour for two cleaners and $165.00 per hour for three cleaners. There is a minimum of two hours for all cleaning services, unless approved prior to service.

Hazard Fees:

In the event of bodily fluids from humans or pets, a hazard fee may apply. This fee covers the additional cleaning and sanitation required to ensure the safety and health of our cleaners and clients.

At Clean Therapy LLC, we strive to provide exceptional cleaning services while maintaining transparency and honesty with our clients. If you have any questions about our policies, please do not hesitate to contact us.